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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue Flight 2794

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Jul 11, 2012, 3:52 PM

borsellino borsellino is offline

Join Date: Jul 2012

Posts: 1

Flight 2794

Dear Sir/Madam,

I am confused with AA interpretation of time spent on a tarmac. To clarify, flight 2794 landed in Long View at 7:05 PM local time and departed at 10:43 PM local time (exactly 3 hours and 38 minutes on the Long View tarmac). So, because AA offered the opportunity to deplane in long View Texas without an opportunity to board the plane again, obtain another flight, or purchase a rental car AA is saying they are exempt from the DOT enacted regulations limiting delays on tarmacs? I believe AA interpretation or loop hole is a blatant stretch in the DOT enacted regulations by AA.

In addition, are you aware of the fact that I am from Chicago and my ticket was for flight 2794 to land in Dallas so I could board my connecting flight 2384 to Chicago? As a result of this snafu I obviously missed flight 2384 to Chicago and had to spend the night in Dallas. Plus, AA did not properly compensate me for a hotel room, cab to the hotel, or food & drink.

Ron Borsellino

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In-flight Issue Flight 2794

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