[cgrone]

HELP! My son is a severe asthmatic and his grand father has advanced systemic lupus. Last night they packed their bag and checked in it in on to their Spirit Airline Flight from Mesa Gateway Airport to DFW Texas Airport... Their suitcase that was paid for and checked in with all their life saving medications did not arrive in DFW with them. And, may have went on to Ft Lauderdale Airport Florida... I do not understand once my son and his grandfather noticed filed a claim with Spirit, was DFW Spirit not on Email or Phone to Lauderdale Florida Spirit being proactive in the claim of this very important and physically vital suit case... I did try calling the DFW Manager (Pauline Kanouse) who was stated to be "supposedly" making “great changes” in DFW to only get a response that it is her day off and she would call if they found the luggage! But the we need a call even if the luggage isnt found as we can't just refill some of these specialist meds. I do not understand the malaise and latent response in this small airline who is trying to break way into the industry. Why aren't they pushing the limits for their valued paying customers that put good faith in paying for luggage claim to reach point a-b with them... So far my son was in urgent care this morning to get an emergency treatment. I fear I will have to find him and his grandfather a way home for their health if we can not locate this bag with the medications on it. Spirits limited contact information and service is currently preventing me from making a decision to fly out with medications to these individuals as these meds can not be refilled on a weekend without a dr., or to fly these individuals home. They stated that I will only be contacted if they find the luggage which is most likely in Ft Lauderdale at spirit... Two lives medical condition rely upon this and the airline does not care nor want to correct their mistake for these two passengers, one being a child....