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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Etihad Airlines - Excess baggage charges

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Aug 24, 2012, 3:35 AM

sachinjain25feb sachinjain25feb is offline

Join Date: Aug 2012

Posts: 2

Etihad Airlines - Excess baggage charges

I flew from Delhi to JFK and then at JFK I had a connecting flight to Denver.
At New Delhi airport, while checking in, Etihad crew member confirmed that the baggage has been checked in till my last destination - Denver.
And for the same reason, I need not to pay any excess baggage charges at JFK airport. But to my surprise at JFK airport, my baggage was moving on the trail.

There I had to pick up all my luggage and even the transfer desk charged me USD $40 for travel from JFK to Denver.

I wrote to Etihad feedback, customer care and at all the possible forums, but they seems to be deaf and dumb. They are not bothered to reply at all.

My experience and advise, opt for Qatar or Emirates.

Even the in cabin experience is not good, Cabin crew forgot to offer meal, movies options is too little.

God save their customers!!

Thanks and avoid Etihad
Sachin Jain

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Customer Service Etihad Airlines - Excess baggage charges

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