[edelf]

Hi,

I recently flew with British Airways from Sydney to London (via Singapore) and I was sitting on a broken seat. My seat was broke at the hinges and I was forced with sit at an angle for the duration of the whole flight. I reported the issue to cabin crew who sent their supervisor down to me. I asked the Supervisor during the flight if there was another seat that I could be moved to. She replied "I am sorry the flight is fully booked...unless you would like me to go up and ask the pilot to turn around and go back just for you?" I was shocked and appalled at the response from this lady. I was not making a fuss and just wanted to be moved as I literally had to sit for over 23 hours at an angle. I could not sleep or sit up straight for the whole flight. I have sent an email of complaint to British Airways and they just responded with a general forward apology email with an offer of a £50 evoucher.

I paid over $2,000 for this flight and was sold a seat that was clearly not fit for use and should never have been sold in the first place. It is a clear breach of health and safety, let alone the factors of what I had to endure and my back pain for the duration of my "holiday."

Can anybody advise me who is the appropriate person/ authority to take this complaint to??