[lsprague]

I cancelled a ticket I had purchased with United Airlines on July 5, 2012 for a flight scheduled on July 30, 2012. I cancelled by phone and was told that I would be charged a 180 Euro ($211.34) cancellation fee and would receive the remainder of the fare ($1,100) after one billing cycle.

Since then I have called numerous times regarding the refund and was told that it was in progress but that the processing time was longer because I had paid online with a check and would receive a check in return by mail.

I called today to check the status once again and was told that my refund had been denied and I would not receive any money for the cancelled ticket. During the whole process I was never even told that there was a review, just that my refund had been approved and was being processed.

I was given no reason for this change or provided with any recourse. When I asked to speak with the refund department or the supervisor I was told that no one was available and that I had not recourse.

This is an unacceptable result and feel I have nowhere to turn but I feel I have nowhere to turn.