[Cameron]

I have traveled on many Airlines over the past 25 years & my experience with United Airlines is by far the worst.

I faced rude & unhelpful Staff, stolen luggage, and difficulties in trying to lodge a complaint.

To keep it brief, I booked a flight from the US to Mexico. One hour after checking in, I needed to cancel my flight & travel urgently to Canada. The UA Staff cancelled my flight but when I went to retrieve my luggage, the Staff advised that it was already on the way to Mexico. To my knowledge, luggage should never travel without the Passenger due to security reasons.

When I requested that the luggage be sent to Canada, UA refused stating that I would have to travel to Mexico & retrieve it myself. I then had to rebook a seat on the next available flight. Upon reaching Mexico, I collected my suitcase from UA & discovered that the padlock had been picked open & my clothes stolen.

When trying to lodge a complaint I was advised that I would have to do so in the US. And in the US, I was advised that United only except complaints by fax; they do not accept e-mails (even though we are in the year 2012)!!!

2 Months' later I received a letter in the post stating that I was not entitled to any compensation as I needed to lodge the complaint in Mexico (upon arrival) & to contact my travel insurance company & that they hoped I would travel with UA again. No explanation as to why my luggage was sent on the flight without me & no explanation as to why the Staff in Mexico did not assist with my complaint.

I have been informing as many friends & family as possible to boycott this backward Airline. Please choose another option....

Regards Cameron