[DeltaNumber]

I have been a Loyal Delta Member for over 12 years with Medallion Status.
On Jan 27 Delta had a problem and I missed my connection. Delta returned me home and gave me a full refund. Again on Aug 25 the same thing happened. But on Sept 3rd I missed my connection due to mechanical problems. I was told it was my fault getting on the plane and not making the connection even though my flight did not land until after my connection had already left, so there was no refund. So I have called well over 150 employees at Delta and have left messages and talked to everyone who answers and who I believe may help get me a refund. Many employees agree that the Delta should refund my ticket, but not Mr. C at the Executive Offices. Mr. C had told me to stop calling employees at Delta as they can not help me and sent my information to security for some reason he could not explain. I also have contact Foundations and there employees in which a Delta board of directors sits. Please let me know if you would like any information... found out that many employees have customer lines that go through a switch board, but I have found many direct lines of very helpful and friendly people.