[klv8]

Hey All:

I experienced a pretty unfortunate Spirit cancellation in August 2012. Rebooking wasn't available (next available flight was 3 nights later), so we felt a pretty urgent need to find an alternative way home.

We booked a new flight from an airport 4 hours away then rented a car and drove through the night to make it there in time. In all, we took a serious financial hit in order to get home the next day.

The following Monday, I scanned copies of all of my receipts as well as developed a professional, well-written story about how dissatisfied we were. I sent those materials via email AND USPS mail. Within 48 hours, I was denied a refund via email. However, 6 weeks later, I received notice that the accounting dept received my information via mail and are reviewing my claim. Now today, 8 weeks after the cancelled flight, I received a call to confirm that my refund. They have agreed to refund me for all additional expenses (car rental, flight).

Moral of my story: mail your receipts. Email seems to be pointless.