[detrickjw]

Flight 574 on October 15 from Portland to San Diego was diverted to Ontario due to fog in San Diego. Alaska announced that busses would be provided for transportation to San Diego. After waiting for over an hour, our luggage was taken off the plane and then we were told that the announcement was a mistake and that there would be no busses or other assistance and that we were on our own. I emailed cutomer service and recieved an email offering a $100 discount on a future flight, but no explanation about why transportation was not offered, nor was I offered the $20 or 1,000 miles advertised for luggage taking over 20 minuted to be off loaded. At the same time, an Alaska partner, Delta was bussing their passengers to San Diego and United was providing hotels for their passengers.