Turkish Airlines Ripped us off
My family and I were traveling from Tehran to Los Angeles on Turkish Airline connecting in Istanbul. Once we landed in Istanbul we rushed through the terminal and the over-crowded security to get to our far-placed gate. Once there, they were still boarding people, however, when it was our turn, they said the boarding was over. After much pleading with them to be allowed into our flight at no avail, we asked to be put into the next flight. However, they charged us additional fees. Even then, they said the next available seats would be two days later. We requested to receive hotel accommodations for our two nights stay but they did not offer any. We had to store our luggage that they took out of our connecting flight in the airport, get our own transportation to the city, and find our own hotel. We believe Turkish Airline is at fault for us missing our flights since they scheduled this connection and the gate such that making this connection for all passengers was virtually impossible. They know the security waits at Istanbul airport and should schedule accordingly. There was no special incidences during our check that delayed us any longer than others. There was no special accommodation for passengers with short connection times such as us. While waiting in security line, we even approached the Turkish Airlines personnel multiple times and pointed out to them that we have a short connection time and all they said was not to worry and that the gate staff will accommodate us.
|