My first bad taste w/ spirit came when I booked two tickets and placed the same name on both tickets. He customer service representative stated there is nothing that can be done and would have to pay for the change. When I mentioned my disgust with the situation and would not ever fly Spirit again, she stated ..."everyone says that but we always see them again".
This Friday my Sson needed a very in expensive one way ticket and found it on Orbitz. As teenagers dom he missed his flight because of the long line. The representative mentioned that he really had a cheap ticket and he would have to pay a change of flight fee. It was actually a new ticket that cost me $125. This is from a $63 flight to $125. Then to add to my problems, he was charged $50 then $45 because the one piece of luggage he had was claimed to be overweight.
This has got to be wrong on so many levels!
Nov 13, 2012, 10:27 PM
Two tickets w/ the same name
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