[Conan85]

Hello,

I booked my vecation on Expedia.com. Unluckily AmericanAirlines issued my flight tickets.

6 days beefore my vecation my dear beloved grandmom died and I had to cancel my tickets and prepare for her funeral. American Airlines desided to make profit of our suffering, and refused me a refund, even if I told them 6 days in advance. The man on the phone just repeated "The tickets are non-refundeble"

Copy from the log Expedia crated while talking to American Airlines:
** 5/21/2008 16:24 (BCDAsajo) **
talk to derrick aldred
agent sine:LH
location: cincinatti

from AA put me on hold to check on fare rules//however pax disconnect//
get back on me//advise me


advise me that this is a use it or loose it tickets//no provision//even if its a death issue//

-----------------------------------------------------------------------


I have later contacted them to get just the "taxes and fees" for the tickets refunded, since I have the right to that by law. (Why the heck should the airline keep my tax money as profit if I have not purchased any tickets!?) Sadly the company refuse me that as well.

Once they tried to put the blame on Continental Airlines, that it was thair rules. When I confornted them with details from the log from Expedia they just hung up the phone.

Now they are not answering my e-mails any more.

I can`t imagine a worse, more colder and more unserious company in the world.

Also Expedia is not the best company. It said nothing in thair rules when I booked that the tickets could not be returned for any reason. It was my request to let AA issue my tickets. And letting me suffer becouse of thair choice of airline is also very BAD service.

Stay away, there are so many other companies to chose from.