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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked flight delayed, staff are retarded

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Jul 12, 2008, 1:00 AM

AAscrewedAsoldier AAscrewedAsoldier is offline

Join Date: Jul 2008

Posts: 3

flight delayed, staff are retarded

I had a flight from syracuse new york to chicago o"hare july 8th and it was delayed 45 minutes ok they said we would take off and arrive at 7:30pm never happend... we eventually landed at 8pm after they lied and we were 15 minutes late to our connecting flight and it was already gone, AA doesnt give a flying crap who you are all they want is your money and im even a soldier in the ARMY!! and they still dont care so my advice? spend the extra 50 or so bucks and choose a different airline... worst experience in my life.... I hope AA goes out of business soon bunch of crooks

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Canceled / Delayed / Overbooked flight delayed, staff are retarded

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