[ca3nasurya]

My 75-year old mother, traveled on DL295, a 14-hour flight from ATL to NRT on Monday, 11/26. She was booked in business class and was issued a business class boarding pass at DCA, where she flew from. When she got to ATL and was boarding on the flight, the gate attendant 'switched' her boarding pass and she was bumped down from her business class seat in the 2nd level to a middle seat on coach 36B, without any notice. Has this ever happened to anyone?
Delta rep told me that they will refund the price adjustment for that portion of the flight and issue a $600 travel certificate for her, but that is not the point. There was no advanced notice on the change; I called two numbers for Delta Customer Care and none of them was able to explain why this incident happened in the first place. The fact that she already paid over USD 5,000 for the flights and already had an assigned seat in business class and they just took it away from her without further explanations is just wrong.