[stefcalie]

reference booking: 59PCFC
flight number:
Qatar Airways (QR 617)


yesterday, my partner, myself and my 2 kids were supposed to fly to argentina at 5.10 pm from ho chi Minh.

we bought our one way tickets online with opodo.

we are french.

when we arrived at the airport at 1.30 pm, it was still too early for the luggages check-in.
we went for a walk and went back to the open counters at 2.30 pm.

the very rude staff took our 4passports and asked us to wait in order to check our flight tickets.

10minutes later, they came back and just told us that we could not get onboard because we did not have a way back or exit ticket from argentina.

so we tried to buy 4more tickets from argentina to Uruguay (very upset as it should not be a surprise for the customer when he spends over 3000 euros for a company.
for some reason, our credit card did not work, after one hour of trying, we finally got our 4new tickets,

the plane was leaving 1hour later but nobody accepted to talk to us, they did not even pay attention to our new tickets(they even dared to tell us that what i was showing them hotel reservation without even looking at my iPad screen.)

they were closing and cleaning their counters and we were all there waiting for somebody to care of us.

they were speaking vietnamese and laughing, i felt like a real idiot, giving my money away to those disgusting peoples.

i asked to talk to a manager or anybody else able to help us out, but they told me that everybody was busy for the boarding and they won't come to help….

i am still in vietnam, my visa expires today,

i called the main agency in ho chi mihn yesterday with a tourist's mobile and they briefly told me that i would have to pay an extra money (more than 1000euros) if i want to fly today because tonights plane would be full in the economic class…..

i checked that on your website and they still had more than 6 seats available in economic class.

this is a real lack of knowledge and professionalism.
this kind of people should not even exist in such a company if you really care for your customer service.

what about my extra expenses, taxi, hotel room?

is it all?
is it the way Qatar airways treat the customers?
is it the way a family with 2 young kids should be treated?
what is going to happen with my visa??
why should i even pay an extra money and leave you guys mistreat my family and my wallet?