[kg2012]

I am disgusted with American Airlines. I attempted to help a friend book a "compassion" fare for December 21-23 - any of those days available- out of Portland, Oregon to Omaha, Nebraska. I was told by their representative that there was a seat available on the 22nd but all of the "compassion" seats were sold out. What the hell is wrong with these people? He even had the audacity to tell me not to "hate on the messenger." I was more than reasonable, calm and composed. I am so disgusted with these business practices that I will tell this story on Facebook and every other imaginable consumer website I can find on the internet. They should be ashamed of themselves as a business and as people. This is shameful and the least "compassionate" response I received from any airline, including the representative who helpfully pointing out the fact that this is a "really hard time of year to have someone die." REALLY? We hadn't actually thought of this yet. Again, I am so beyond incensed with this airline. Note to all readers: schedule your massive, fatal heart attack at a more "convenient" time of year for American Airlines.