[smaqbool]

Hey peeps,

I need some help, if possible. I recently booked flights for myself and my wife to travel from Manchester Airport , via Dubai, to Karachi, Pakistan.

When I booked my tickets I was told that if I needed to change the outgoing or incoming dates for my flights I could do this with no problems. The reason I asked about this was because I wasn't too sure on dates for certain events so I went ahead and booked the flights and paid over £1000 for the pair of tickets.

I've recently had the need to change the date that I am flying from Manchester, I need to change it about five or six days ahead due to other travel issues I have.

I firstly contacted my travel agent and they told me I would have to pay an extra £275 per ticket, so that's another, nearly, £600 on top of the money i've already paid. Hearing this I was shocked.

So I then contacted the Emirates "Global Contact Centre" and spoke to an agent there who was rude and very aggressive over the phone. He said he wasn't willing to even listen to what I needed to do as the flight was booked through a travel agent. I then asked to speak to a manager and he put some other agent on the phone and said he was a "supervisor". This second agent was again rude and very unprofessional, kept speaking over me and shouting at me down the phone and then told me that there are no managers available as they are on the night shift, which is a total lie as in a call centre there has to be a manager present?

I then asked for him to get a manager to call me back when the following day (Sunday just gone) and i'm still waiting for the call back.

How can such a big airline get away with charging so much for changing a single date?

Can someone please help me and let me know what I need to do or if there is anything I can do to get my dates changed as I am currently due to flight out in about 2 weeks time.

Thanks.