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I recently wrote to SWA Customer Service:

"In general I like the new Evolve interiors, but I understand that the seat pitch has been reduced to just 31 inches. What accommodation can be provided to travelers like me who measure 33 inches from kneecap to stern. On my last SWA flight, the three remaining exist row seats were occupied by short people who wanted more room."

SWA Customer Service responded:

Thank you for your e-mail. As you've heard, we recently began rolling out the plans to retro-fit our Boeing 737-700 series aircraft with EVOLVE: The New Southwest Interior. This eco-friendly, cost-efficient new look for our cabin emphasizes Customer comfort and personal space while maximizing the room inside our planes. We began retro-fitting our Boeing 737-700 aircraft with the new interior in March, 2012, and we anticipate this project to be completed by the end of 2013.

Our sleek, new interior was crafted using recycled materials to maximize personal space, while enhancing the Customer experience. Among the various comfort-driven features are adapted seats (designed to foster improved posture and lumbar spine support) and fixed winged headrests for superior neck and head alignment—a gift to our cat nappers. Thinner armrests mean a little more room between seats on the same row, and the lowered seats should make it easier for the average Customer to stretch his/her legs. Another huge positive is, with each plane weighing less, we have drastically reduced fuel consumption and emissions making our aircraft hugely eco-friendly. Of course, if you believe that you may require special assistance onboard the aircraft, please feel free to speak with one of our Customer Service Agents at the departure gate.
You can learn more about EVOLVE here. We truly value your patronage, and we look forward to welcoming you onboard soon.

Sincerely,
Jordan, Southwest Airlines

If you were Jordan's boss, would you approve of his performance?