[ChristianKohl]

You're certainly right. I don't mean to be obnoxious, maybe it's a language issue here (English not being my native language). I meant that I will enquire about everything that "smells" "suspicious" from now on and question these things.

But I must say that I fly BA most of the time and I've never had any reason to complain, except for delays, and that was always addressed promptly. The same with AA. And Korean Air. Rather to the contrary, I always found their staff (both on the ground and in the air) very friendly and helpful.

And you're right, I will certainly never fly CX again if I can avoid it - which is a pity, because I thing that the product itself is quite good, especially on the Europe-Oz/NZ route ... .