[JMMFairfax]

I've finally snapped.

The basics are: I spent 2300 on 4 tickets from SFO to ORF. Then had to change them to leave from LAX due to a death in the family. So they:

A) Won't offer bereavement fare
B) Won't waive the change fees of $600
C) Will change the entire ticket and add $400, so now I've put in $3,300 for these tickets
D) They won't give me seats in Eco Plus because I'm the only premier in the group. (I'm Premier Exec this year, but have been 1K previously, too.) So, they intend to seat me and my kids, in middle seats for a red-eye across the country, when I've paid more than $3,300 on these seats.
E) There were 26 open seats in Economy Plus! 26!!!

E) I asked Ms. Banks, the Sales Mgr, if they really mean to discourage a family from flying together, she finally says, "Yes, that's what it means."
Nice customer service! While I was obviously upset, I didn't yell, I didn't swear, I wasn't rude.


I just wanted seats together in economy plus, when I've paid that much for my stupid tickets.


I'm done with them. I've flown more than 600k miles with them, which means that I've paid them way more than $100K in lifetime revenue.

I used to be the absolute best customer for them. Not anymore. They've screwed me and my family over for the last time.

I'm also going to try and get my company (600 employees) to drop our corporate contract with them. Maybe that will hurt to lose an account that pays them millions per year.