[Tcynthia]

Greetings

On Thursday 14th my mother flew to Mauritius from Paris through your airline.As she arrived in Mauritius she found out that her luggage was not boarded on the plane.She filled all the necessary documents at Mauritius airport and the next day the airline contacted her and told her that if not Saturday then Sunday her luggage will be delivered to her house in Grand Baie.On Saturday she contacted the airline and asked them if the luggage has arrived or will be arriving and they told her that it might come in one week or in two.They told her to spent 100 euros for her necessities and that she will be refunded.
First of all my mother is a cancer patient and all her medication is in that suitcase.Secondly,you obviously are insulting her asking to spent 100 euros.What is she going to buy with that amount? clothes? shoes? medication?
I demand that someone contacts me right away I will provide all the necessary information that will identify her luggage.
This is a disgrace for Air France.You are jeopardizing my mother's health above all and It wont be tolerated.Her health is priority one and she needs her medication yesterday.
I hope that you will see the urgent of the matter and contact me immediately

Regards

Cynthia Tzitzis