[emreonair]

Thanks to Lufthansa to ruin my vacation and business trip to Miami. I arrived to Miami by FRA-MIA flight at 16 march 5 pm. My luggage didn't show up. I filled up a lost luggage form. Everything looks fine for now because it happens. They told me that my luggage will come with the next flight which will be tomorrow at the same time. So they told me it will took 3 hours to clear the customs and other things and I could get my luggage by 17 march 8 pm. Looks fine. But I shouldn't have believed what they told me. I started waiting for that but it didn't come by then. So after then my calls start to your call center 1-877-234-3449. They were my travel mates during my stay in Miami because I haven't talked to anyone more than I talked to them.

They told me they can't deliver my bag before midnight. Ok I started waiting midnight it didn't show up as you may guess. In the morning of 18 march I called them again to ask my luggage. They told me it has already been delivered! But the reception refuses that they haven't been delivered any luggage. So for next 3 hours nobody knew where my luggage is! After 3 hours of investigation call center came up with new info. They told me it hasn't been delivered last night because they couldn't find the address so they took it back! I asked them why they didn't give a call to the reception even it was asked each time i talk to the call center which was clearly given in my contact info! As you may guess no reply!

But the adventure continues.. About 3 pm they promised me my luggage will be with me between 5-6 pm. That's fine I can wait couple more hours. I already checked out the hotel and waiting in front of the hotel to go somewhere else. But I cannot leave there without getting my luggage.

Sure they didn't bring it by 6 pm. Same story I had a call. They told me to wait a little bit more. I waited one more hour. Called again. They told me due to heavy traffic it lasted longer than expected. (By the way i am just 15 minutes far away from the airport) They called the delivery company and told me that my luggage will be with me in 10 to 15 minutes. It was about 7pm. That's fine but guess what it didn't show up again!

So I made another call about 8 pm. And this time they told me they will bring my luggage at midnight!

I was terribly upset, stuck in a place where I shouldn't be at, my vacation ruined, lost a lot of valuable hours and after waiting about 27 hours since my luggage arrived at airport and making more than 20 calls to the call center I don't even have an estimate what time I could get my luggage. This was so unacceptable.

It's now 10pm and after 29 hours since my luggage arrived at Miami airport I don't have any clue when I could get my luggage. The trouble continues...