[Ken Logan]

Jetstar refused to allow my Grand daughter to board a flight at Easter, even though they were happy to take the booking and issue a Boarding Pass.
They refused because she is 13.
Their policy apparently is not not allow anyone under 15 to fly without an adult, unless they attend Secondary school. Because she lives in Queensland where they go to secondary school a year later than other states, she was banned.
The Jetstar website clearly difines a child as 4-11 and an adult as above 11.Her father was with her and offered to sign a declaration of responsibility for her, but no she must attend a Secondary school.
This airline is a disgrace. This airline ruined our Easter.