[AirlineComplaints.org]

Originally Posted by Graham NZ

I believe that the reason for their response was not because of my direct complaints to them but because they have read my complaints about them on this and other sites. Maybe they take more notice of these sites. Keep up the good work guys.

That's the idea!

We're glad AA are finally beginning to take notice and that you were at least rewarded for your troubles.

Eventually, we expect the Airlines to respond to our member's Complaints directly here on AirlineComplaints.org, and not via a one-way e-mail.

Remember folks, when Complaining to an airline, let them know you have already posted your Complaint on AirlineComplaints.org and send them the direct link to your public complaint, if possible, so that they can see it for themselves and realize their response to your complaint will be publicly scrutinized.

We're trying to change the face and nature of Airline Complaints to make them more effective for travelers and to hold the Airlines publicly accountable for their mistakes, and it seems we're finally starting to make a difference.

Thank you Graham NZ.