[ellis379]

Here is the email I forwarded to every media outlet I could think of.

Dear sir or madam I am not sure if I am emailing to correct department , I would appreciate it if you could forward to correct department. My name is Allyson Ellis. My girlfriend and I have been here in Nova Scotia on vacation for a couple weeks, from Alberta. We booked our flights home with air Canada, and according to air Canada's website, we were to be checked in no later than 30 minutes before scheduled flight. We went to a kiosk first, but we couldn't find out confirmation number. That was 45 minutes before flight. We proceeded to the baggage drop off to check in, which was 42 minutes before flight, and we were told we were too late to check in by 2 minutes. We called air Canada and was told we would have to pay an additional $800 to fly today. I could not get a refund so that I could go with another airline, instead I booked another flight for Sunday for an additional $50.00 per ticket, for lack of better options. We have children and jobs to get back to, and I felt it important to pass this on to others . I have 30 guys From this area I book flights for several times a year, and I of course will be certain not to use Air Canada, but if you can use what happened to us today to warn others I would help in any way I can. Thank You for any help.

Allyson Ellis