[bajensen]

I flew to Dallas yesterday for business. When I arrived my tools for work were not there, so I notified the attendant. He was unable to help and gave me the phone with supervisor on it. The supervisor informed me that the baggage had been turned over to Midwest Airlines for the evening return flight home. I asked if he would call and fix the problem which American Airlines had caused. He told me "No...It was my problem and my responsibility to find my own luggage. As I explained to him " it would be my responsibility if I had placed the luggage on the plane and had taken it off the plane, but that was not the case it had been checked in to an attendant at American Airlines.., and it had not been turned back to my possession therefore, it should not be up to me to search for my lost luggage. He gave no apology and told me that it was my problem. So I went to the other terminal where Midwest is located in E and talked with them. They actually apologized for American Airlines and called me when they had it in their possession. So two hours later I received my tools and was able to go to work. When I was in the process of locating my lost baggage I came across another unsatisfied American Airline customer. He had been told that it would cost him fifty dollars to locate his baggage. Is this common practice for American Airlines? Does American Airlines think that they are the only choice that one has to fly on? You have to pay for the first bag, .you have to find it if it is lost..and if you are dumb enough they charge you for losing your luggage…..American Airlines again..?? I say” NO!!!!
There are other choices SOUTHWEST NO FEE FOR FIRST AND SECOND BAG, MIDWEST FIRST BAG FREE AND SECOND 20.00 ..ALL SEATS FIRST CLASS..FREE FRESH COOKIES…and will find your bags that American lost.., CONTINENTAL FIRST BAG FREE AND SECOND 25.00 and these are just the airlines that I have flown on in the past two weeks and there are many others that have better customer relations and service, than that of AMERICAN AIRLINES…15.00 FIRST BAG , IF LOST THE CUSTOMER HAS TO FIND IT OR HAS TO PAY OT HAVE IT FOUND…..Is this what flying has come to?