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Customer Service Broken seat for $42, on BA

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May 29, 2013, 5:44 PM

likare

Join Date: May 2013

Posts: 1

Broken seat for $42, on BA

I travelled May 19 with BA66 from Philadelphia to London. I reserved a seat
in advance for $42. It was broken. When I complained to one flight attendant he told they can not do anything, I have to travel 7 hours in a seat without reclining.
I told it another attendant, finally they called an engineer who
showed me how to recline the seat in a button under the seat in a very inconvenient way. The flight attendant promised to help me to do that,
but she never showed up and helped. I am flying for BA for years to Europe, but every time they are less helpful and less polite. I find no words the behavior of the flight attendants especially paying extra to reserve a
broken seat.... BA getting worst and worst.

Lidia

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Customer Service Broken seat for $42, on BA

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