[stuartjk]

Dear Forum Members

I thought I would share with you a recent travel event that you might find interesting (and amusing).

I flew on SQ235 from Singapore to Brisbane. Upon boarding the flight I was told my seat had been changed and I was moved from 58H (economy) to 12H (business). Naturally I was pleased with this turn of events as although I fly a great deal with the airline (up to 100,000 miles / year) in my experience they never upgrade passengers..

Approximately 20 minutes later after having settled into my seat, ordered my dinner and begun a conversation with my neighbour, a ground staff representative came to my seat and told me that I had to return to my original seat in economy.

As well as being inconvenient (having to pack up once again) and disappointing (being in business class was very pleasant), the biggest issue was the embarrassment of having to stand up, collect my belongings and move. I felt like some sort of criminal - really quite humiliating.

More generally, I think this episode reflects very poorly on Singapore Airlines customer service. I did receive an apology from the airline but I thought it rather half-hearted.