[tek]

I have a rare medical condition requiring Oxygen during air travel. I have only been overseas only once before and that time i travelled with Emirates. I just made ONE phone call to Emirates and they promptly organized me Oxygen free of cost and sent out medical forms.

This time I decided to travel with Malaysia Airlines because they have cheaper tickets from Melbourne to Istanbul. But first I wanted to make sure they had Oxygen available before I purchased tickets so I rang Malaysia Airlines and EVERY the staff member I spoke to was CLUELESS, none of them could not answer any of my questions about oxygen or their policy and procedure for those with medical conditions.

I continued to ring Malaysia Airlines, pressing every phone option to every department I could find and asking them about oxygen but they gave me the run around. After 2 days of trying to get information I finally decided to request to talk to a supervisor, however the female ticket staff came back saying she would present my questions to the supervisor so I asked her "Is oxygen available for people with medical problems and will it cost me anything?" she then came back informing me that the supervisor had told her it was free and available.

Because of my health problems and having so much bad luck in my life I never leave anything up to chance so I asked her details just incase any contradicting problems arose later but all she provided me was her first name "Oska". So i went ahead and purchased the tickets.

Next day I rang malaysian airlines again a dozen times more trying to find out the steps involved to ordering oxygen for flight, but this time one of the consultants informed me I would have to pay $400 US for Oxygen. I was not convinced because the other consultant has asked the supervisor who said it was free. So i sent malaysia airlines an email asking about whether oxygen did in fact cost money but the email reply said "we have oxygen but please contact your malaysia airlines office by phone" So i contacted them by phone and the staff said "please send Malaysia airlines an email" So after another dozen emails and phone calls AND 14 days later I finally got confirmation that I do infact have to pay for Oxygen.

My travel date was 4 weeks away and they wasted 14 of my days in limbo trying to obtain the correct information from them. They have greatly inconvenienced me. I have so much to do for preparation, medical forms, doctors visits clearing me for travel, organizing so much and instead I have wasted everyday contacting Malaysian airlines trying to get the correct information from CLUELESS INCOMPETENT STAFF!

Last time I traveled with Emirates, I only had to make just ONE phone call and EVERYTHING was organized. I now regret ever having uttered the words Malaysia Airlines.

I finally received a phone call from someone at Malaysian airlines, but he was very cold and failked to give me his name or any details. I explained to him that I spoke to someone named Oska at their call centre and he tells me he doesn't know anyone named Oska and he is skeptically said he could track down the call. He balmed the travel agent saying they should have informed me of their Oxygen cost and then he hung up without telling me if i will hear back from him or what he intended to do.

Next day I contacted my travel agent and I find out the same guy had called them and they had decided to make me pay for Oxygen despite explaining to them that I was given incorrect information that oxygen was free and based on that wrong information I purchased my tickets. Had they provided me with correct information I would have never opted for Malaysia airlines and their $400 oxygen and their14 days of ringing staff and losing my sanity and precious time in the process.

All I want now is a refund so i can go and re-purchase my tickets from Emirates and their superior customer service and free Oxygen and try and forget about the last 14 days of madness from Malaysian airlines. However malaysian airlines don't want to co-operate and if i do cancel my ticket they are going to charge me fees and if i stay they are going to charge me for Oxygen.

But I am person of principle and highly regard justice and fairness and there is no way in hell I am about to pay for Oxygen because of their supervisors mistake causing me to purchase tickets based on the wrong information..

I need help, what do i do guys?