[tcrawford66]

My wife recently traveled with Philippine Airlines to and from Los Angeles/Bangkok via Manila and had a horrible experience.
First off we had to change her return date because our daughter was ill and we were charged almost 900 dollars to change the return date 1 week earlier for a ticket that was 1400 dollars total.There was no explanation of the charge and we had no choice but to pay.
To make things worse on the return leg of the trip august 5th, 2013 she was delayed in Manila. First there was a 2 hour delay, then another 2 hours delay, then she sat on the tarmac in the plane for 3 hours. At that point Philippine airlines decided to cancel flight 0102 to LAX and put passengers on a bus to a hotel. When my wife arrived at the hotel she had to wait 3 hours in line just to register for a room only to spend 2 hours in the room before being rudely awoken to return to the airport.To top it off she had to wait another 3 hours before finally departing to LAX from Manila.
Meanwhile I was at the Los Angeles Airport waiting for her to arrive without knowing what was going on. the flight was then given a new flight number 5102 and arrived 15 hours after it's original arrival time. I have contacted Phillipine Airlines and have asked for an explantion of the overcharging and very poor customer service. still awaiting a reply.