[StuckInDenver]

I wanted to share a story of Southwest Airlines so others do not run into the same mess I did. Southwest Airlines has always been my airline of choice..UNTIL NOW. I had to cancel a trip last year for my spouse and I and was credited the money to use within a year, which is coming up on Sept 19th. I went to the website to book a trip for myself to use the credit within the 1 year to book a flight to Portland. Interestingly, the web site only allows me access to the funds from my ticket, but not hers because it is in her name, despite the fact that I paid for the 2 tickets. She is willing to release the funds and could speak to someone right now, but Southwest Airlines won't allow that either. So, my choices are that I am stuck paying an additional $400 of my money to buy the ticket OR I am out nearly $600 if I don't fly anywhere this weekend. There is no acceptable solution from the customer service rep who barely spoke English, nor was there an acceptable solution from the Manager I spoke with. Now, I have requested the time off of work, am out nearly $600 that I spent last year and no trip. This feels like robbery. I will NEVER fly Southwest Airlines again.