Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

LAN Airlines downgrade no refund

Tools...

Thread Tools

Display Modes

Sep 16, 2013, 1:32 AM

Dave Bastin Dave Bastin is offline

Join Date: Sep 2013

Posts: 3

LAN Airlines downgrade no refund

Early August I had a Premium Economy booking for two from Rio de Janeiro Brazil to Santiago Chile. This was to then transit to Auckland New Zealand business class. The flight from Rio de Janeiro to Santiago on 7 August (homebound) we issued you a premium economy flight. Unfortunately there has been a schedule change and the flight will not be offering premium economy now on this 5 hour flight. It will be economy only.
I have been battling ever since to try and get a refund and so has my travel agent. They are refusing to refund anything.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
When an Upgrade becomes a Downgrade	stuartjk	General Discussion	7	Jul 14, 2013 9:01 AM
Swiss Air - Downgrade on missed connection and related	Yamyam flyer	Swiss Air Complaints	1	Jul 12, 2010 3:27 PM
Kenya Airlines Strike 2,000 in cost no refund	wendyluca	Other Airline Complaints	5	Dec 1, 2009 12:20 AM
Customer Service Downgrade on Missed Flight	Hotbroker	American Airlines Complaints	6	Sep 29, 2009 10:39 PM

All times are GMT. The time now is 10:48 PM.

LAN Airlines downgrade no refund

About Us

AirlineComplaints.org

Advertising