[kat112678]

I was on a flight from Auckland to Sydney on Air New Zealand that was delayed 3 hrs due to mechanical issues. (I didn't find out the reason for the delay until over an hour and that was only because I asked.) I missed any onward connecting transportation (via bus or air) to my final destination and was forced to overnight in Sydney. They refused to provide the accommodation, saying they weren't responsible for delays due to mechanical delays and said I should take it up with travel insurance. Unfortunately, typical travel insurance doesn't cover for delays caused by mechanical issues - they cite the airline. Nice circle. I wouldn't fly on an airline that doesn't take responsibility for mechanical issues. Weather delays, I can understand, but mechanical?

When I asked ANZ if they don't take responsibility for mechanical issues, they refused to answer the question and ignored my queries. When I checked into the hotel because I missed my onward connection, the hotel receptionist commented that ANZ put up a rugby team the night before and found it odd that they wouldn't accommodate me. Clearly ANZ only values the big ticket travelers and not the common single traveler.