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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Customer Service Luggage arrived 2 days ago - Passengers still stranded

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Nov 12, 2013, 5:45 AM

cetinerali cetinerali is offline

Join Date: Nov 2013

Posts: 2

Luggage arrived 2 days ago - Passengers still stranded

I am sending this message with disgust how the airline handled and had my parents listed above stranded at the airport in CLT when in fact they were trying to reach Miami to Baltimore since Sunday November 10th. I just made another reservation for them to stay at a hotel in Charlotte with no assistance offered by US Airways. Their luggage has been in BWI since Monday morning (if not Sunday evening). The details of their flight is as follows. They were not able to board from Charlotte after attempting to four separate flights since they were on standby. I will be sending this experience to all the authorities, friends and acquaintances i can think of. Way to go US Airways! What a great way to treat elderly people and have them stuck with no additional necessities/clothes since you have provided an exemplary service by making sure that their luggage arrived promptly but left the passengers behind!

Ticketing Airline: US Airways
Ticketnumbers: 037-2335022470, 037-2335022469

Flightno Date From Dept* To Arrv* Status Class
US1996 10 Nov 2013 MIA 17:06 CLT 19:12 listed Economy
US1836 10 Nov 2013 CLT 19:59 BWI 21:17 listed Economy

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Customer Service Luggage arrived 2 days ago - Passengers still stranded

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