[Canada1]

On January 02, 2014, on the return leg of a trip, Delta left 5 of us stranded in the airport in Zurich when Delta arbitrarily bumped 5 of us off the overbooked DL67 from Zurich (ZRH) to Atlanta (ATL).

We were denied compensation or any assistance, and left stranded in Zurich airport with 3 kids, including a sick child.

Even though Delta had my mobile number, Delta made no effort to call us, but unilaterally changed our booking during the night prior to the morning of the flight. After we incurred the cost of travel to Zurich the day before in order to catch the flight.

Delta claimed we were bumped due to weather because our connection, DL886, from ATL to LGR was cancelled. However 10 hours after we were bumped, Delta was still selling seats on DL886 from ATL to LGR. If the flight DL886 was cancelled due to weather, then why was Delta still selling seats on the flight 6 hours after we were at the airport, and 10 hours after Delta bumped us, claiming flight DL886 was cancelled. Why continue to sell seats on a cancelled flight?

We also checked the flight status and there was no indication that the connecting flight was cancelled.

We offered to stay in Atlanta, at our own expense, were rejected because DL67 had been overbooked. Our offers to take a different route via Amsterdam and Detroit were reject by Delta.

Given that there are dozens of options to get from ATL to BGR, especially when compared to options out of ZHR, we offered to stay in Atlanta, at our own expense, until the weather issue at LGR was cleared up, or until an alternate route could be found, but Delta would hear none of these viable options. Why? Because they had overbooked and sold the seats we had booked months ago, to other passengers!

The fact that DL67 (from Zurich (ZRH) to Atlanta (ATL)) was over sold was confirmed to us by other passengers who had been asked to volunteer to give up their seats and were offered compensation because the flight was over sold. Yet we were arbitrarily bumped, stranded in Zurich, and offered no assistance or compensation.

It’s not like we booked through some third party. We booked our flights directly with Delta.

We’re still stranded in Zurich with no assistance from Delta who has closed it’s ticket counter earlier than they advertise on their web site.