[Fabian Karl]

Dear fellow passengers,

I was always taught that the client is the backbone of ones business and that in business the loyal client is the business. Sadly British Airways showed me their true colours in a recent BA case file number 11569008 and their actions have prompted me to write in the hopes I may share with others the treatment I received from them.

In short - I had till now been a loyal Executive Club Member (Gold) of British Airways - I purchased a return ticket Vancouver / London / Vancouver on a mix of First class and Business Class. I used the outbound leg and missed the return leg by two days as I had forgotten about the return dates whilst in Asia.

I called BA and apologized as soon as I realized the mistake and was told (after holding on for no less than 80 minutes) that the ticket was auto canceled under the tiny terms and conditions of carriage clause 3c10 (which are amalgamated with hundreds of other tiny terms and conditions located on a third party website which is hyperlinked from a tick box at the time of purchase - I have never read them till this nasty experience).

In short BA refused to honour my return ticket leaving me no choice but to buy another return ticket on another airline. The frustration of their action, the time wasted and annoyance following what I explained was an honest mistake was terrible.

The moral of this story is to read the fine print as BA reserve the right to bully you if you fall foul of their fine print clauses. BA are not forgiving ... And as a result they have lost my business. There is a lot of choice out there and I advise you all to shop around before even considering BA.

Thank you for your time.