[twiceshy]

In November, 2013, I 'phoned the Delta office in Salt Lake City in order to buy a Business Class ticket for a KLM flight from Amsterdam, Holland to Panama City, Panama. The agent accepted my debit card payment and emailed me my reservation. However, when I looked at my bank statement, I found the following:
1/ Delta deposited - yes! Deposited - the amount for my ticket into my account!
2/ Later, Delta debited my account.
3/ After they debited my account, I was 250+ GB pounds worse off as result!
4/ They did not issue me with a ticket
5/ They did not inform me about any of this, although they obviously had my email address, and they never offered me any explanation for their actions.

I later wrote to the CEO of Delta, in the belief that it must have been a genuine mistake and that any reputable company would not leave a client out-of-pocket in this way.
How wrong I was! I was informed that it was a bank problem and that they had put back the same amount in U.S.,dollars that they had put in.
This is not good enough as they know full well that banks make charges for transactions and it was their fault that they were incurred, having first unnecessarily deposited money and then withdrawing it without issuing me with a ticket.
I am angry and feel as if I have been robbed and the usual PR stuff about how they hope that I will use their service again etc., makes it seem as if they are laughing at me!!