Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Etihad Febuary airmiles promotion

Tools...

Thread Tools

Display Modes

May 12, 2014, 10:59 AM

Sheila64

Join Date: May 2014

Posts: 1

Etihad Febuary airmiles promotion

I made 2 bookings with Etihad during their February airmiles promotion. I filled out the passenger information form with all details - including my Etihad Guest number. I have been emailing them since April to get the missing airmiles - 50,000. They are refusing to credit my account - stating that I did not put my Etihad Guest number at the time of the 2 separate bookings - THIS IS UNTRUE. I did put the number. When you make the booking online and receive confirmation there is no record of the number so I do not have any proof.

There has got to be a problem with their system - I definitely imputed the number - how could it be missed?

I feel that they are making excuses to avoid giving me the airmiles.

Has anyone any suggestions as to how I can get them to check their system and give me the airmiles.

I have seen a few post on various websites where a couple travelling together only one passenger received their airmiles. There has got to be something wrong with their set up.

Please help!!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
ANA (ALL Nippon) Airlines deceptive promotion	GregJI	Other Airline Complaints	2	Jan 21, 2014 1:48 AM
Frequent Flyer Program Claim Missing AirMiles	wael	Etihad Airways Complaints	0	Sep 1, 2013 2:40 AM
Frequent Flyer Program delta Promotion fraud	shueyf	Delta Air Lines Complaints	1	Jun 7, 2009 2:31 AM
Frequent Flyer Program What is the point of accumulating airmiles?	carolpk	American Airlines Complaints	0	Mar 30, 2007 5:20 PM

All times are GMT. The time now is 5:41 AM.

Frequent Flyer Program Etihad Febuary airmiles promotion

About Us

AirlineComplaints.org

Advertising