Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program * * * avios do not work . ! ! !

Tools...

Thread Tools

Display Modes

May 29, 2014, 10:15 AM

Lindanote

Join Date: Oct 2009

Posts: 4

* * * avios do not work . ! ! !

WE CANNOT BOOK A BUSINESS CLASS FLIGHT USING AVIOS FROM JOHANNESBURG TO LONDON FOR ANY PERIOD IN ANY YEAR AS THE DEPARTURE DATES DO NOT HAVE RETURN DATES AND VICE VERSA.

THERE IS EITHER A BUG IN THEIR SYSTEM OR THIS AVIO MILES STORY IS A TOTAL SCAM. NOBODY CAN HELP EITHER. THEY JUST SAY TRY CLOSER TO THE TIME. BUT THERE IS NO AVAILABILITY EVEN FOR NEXT WEEK OR NEXT MONTH OR NEXT YEAR.

WE SPECIALLY CHANGED CREDIT CARDS TO BRITISH AIRWAYS TO GET EXTRA AVIOS SO THAT WE COULD FLY BUSINESS CLASS.

I HAVE BEEN TRYING TO MAKE A BOOKING FOR 8 MONTHS NOW AND IT IS IMPOSSIBLE.

IT JUST SAYS THAT THERE IS NO FLIGHT AVAILABILITY.

THIS IS SUCH A JOKE THAT IT IS ABSOLUTELY PATHETIC

******

Reply With Quote

Tags...

Tags

avio, avios, british, britishairways, miles

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
I want to work for this guy	The_Judge	Other Airline Complaints	2	Sep 10, 2012 6:40 AM
Frequent Flyer Program Trying to book a hotel with AVIOS points	skulikj	British Airways Complaints	1	Apr 2, 2012 8:06 PM
Frequent Flyer Program denied avios	jafournier	British Airways Complaints	4	Mar 24, 2012 12:49 AM
In-flight Issue Movie screen didn't work	Helen Freylich	American Airlines Complaints	3	Jun 12, 2008 5:34 AM

All times are GMT. The time now is 5:38 AM.

Frequent Flyer Program * * * avios do not work . ! ! !

About Us

AirlineComplaints.org

Advertising