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Dividend Miles Complaints Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

 
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Old Jun 10, 2014, 4:40 PM
sri sri is offline
 
Join Date: Jun 2014
Posts: 2
Default Fraud by US Airways in crediting miles

If you are flying on US airways and have a Dividend Miles account, you may have to closely monitor the number of miles they credit to your account. I have accidentally looked in to my account and to my utter amazement found out that the airline credited just 945 miles for a 4 hours flight from Spokane, WA to Phoenex, AZ to Los Angeles, CA just last week !! I called their customer services and was told by an arrogant agent that it is what I am entitled to !! Honestly ? I flew only 945 miles for 4 hours !! The week before this I flew from Phoenex, AZ to Spokane, WA and the miles for that flight is 1025. Can anyone imagine how it is then 945 miles for a flight from Spokane - Phoenix -Los Angeles ? I wrote a complaint to the company and will keep you posted as to what their response is.
 

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