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How are airlines obligated to inform you of a cancellation?

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Jun 25, 2014, 4:17 PM

Niamh Roche Niamh Roche is offline

Join Date: Jun 2014

Posts: 1

How are airlines obligated to inform you of a cancellation?

I booked a flight with Air India, the first of 4 flights, which was cancelled. Air India never informed me. It turned out the website I had booked through - edreams - had included a notice at the end of a confirmation email, advising me to contact them as a flight had been cancelled, but I never saw it. Would anybody know if an AIRLINE is obliged to tell you, and how - phone / text etc - if they cancel a flight? I therefore missed all of the flights, bought new flights costing €800, and I have received nothing from Air India. Thank you.

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How are airlines obligated to inform you of a cancellation?

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