Speak English and be courteous
I fly about 50,000 miles a year and am sick of dealing with Delta agents that can not even understand simple tasks. Delta recently changed my ticket returning from overseas with a 1:20 minute connection to a different airline through LAX, which is an impossible connection. I have spent over two hours on the phone and still not gotten the issue fixed. I have been hung up on by an Indian agent who could not figure out what to do and switched back to the waiting pool by another after 45 minutes. I still have a connection I can't use and will probably need to buy a ticket on another airline. Delta says all the airlines use Indian agents; well they don't! Delta is by far and away the worst airline around in trying to fix an issue; they just don't get it and just don't care.
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