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Canceled / Delayed / Overbooked BA overbooked and balking at refund for Business Class

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Aug 2, 2014, 11:22 PM

Garbo98

Join Date: Aug 2014

Posts: 1

BA overbooked and balking at refund for Business Class

BA downgraded 2 business class seats from London to San Francisco with no notification. They also downgraded my son and grandson's World Traveler Plus seats to World Traveler. I had paid for them 7 months ago (non-refundable tickets). They owe me about $10,000. I sent them a complaint letter 2 weeks ago asking for a refund. All they have sent me is a brief semi-automatic email acknowledgement. I have written them 4 times with accompanying documentation. How can I get their attention? I saw a post on your site for contact emails for the CEO etc. I am sure they have changed but do you know of the new CEO email address. Thank You

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Canceled / Delayed / Overbooked BA overbooked and balking at refund for Business Class

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