[jouleeya]

My boyfriend was flying from Dulles to JFK to join me to see the US Open for the first time! It is our first vacation in a long time and I got him tickets for his 40th birthday.

They started delaying the flights due to weather, even though it was not raining in either location. Then they canceled it! Luckily, he rushed over to get a new flight booked. He was very delayed, but better late then never! He waited a few hours, while I am at the hotel by myself waiting for us to start the vacation. Then it is canceled AGAIN! ... no rain or apparent weather isues...

Instead of announcing this, they just deleted the flight from the screens as if they never existed. He looked up to see it was gone and when he asked they said it was canceled. He asked why and they wouldn't go into details but said it was weather, so they made HIM PAY for his hotel!! Now we might miss the US Open. If they had informed him earlier, we could have made an alternate plan like a car rental or train.

But nope, because of US Airways' irresponsibility and poor customer relations, we are paying the price.

SHAME ON YOU US AIRWAYS! And shame on me for relying on this airline.