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Old Mar 24, 2015, 7:31 PM
deltastrandedusMN deltastrandedusMN is offline
 
Join Date: Mar 2015
Posts: 4
Default Delta overbooked, left early, stranding 15

I had the single worst airline experience of my life flying Delta out of Lihue airport. Arrived 90 minutes prior to departure at airport (per Delta's own policy arrival 90 minutes advance for domestic flight, I have rental return receipt to prove it). Checked in online day before. Bags checked 75 minutes before. TSA line outrageous as 3 planes scheduled to leave at approx same time at 10 pm. Non-moving TSA line. Asked TSA if earlier departures could be expedited. Told only airline can expedite and to ask Delta. Asked Delta. They refused to expedite passengers. Finally got through TSA. Arrived at gate 15 minutes before departure. Gate closed, but plane still there. Some 15 other passengers also arrived. We watched as plane pulled away from gate 6 minutes early. Livid passengers wanted to know why Delta refused to expedite us, assist us, or hold plane when they had full knowledge of extraordinary TSA delay. Other carrier US Air both sent rep to expedite passengers in TSA and delayed flight. I think Delta wanted to make a quick getaway because they had overbooked. Every single stranded passenger had been asked if they were willing to be bumped but had declined. They sold our seats out from under us, refused to help us, left early. Refused any and all compensation. Next flight out 24 hours later, many connections. I am outraged, as are 15 of my fellow stranded passengers. We have all been corresponding on our pending complaints. Has anybody ever heard of an overbooked airline leaving so many people behind with full knowledge they are in TSA and refusal to help or hold plane even one extra minute? And in fact, departing early? Then I have to watch preflight video with CEO Richard Anderson talk about how Delta's values are "honesty, integrity, respect" and they "have our backs".
 
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