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Reservations Surname Problems

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Jun 16, 2015, 2:57 PM

bass1999

Join Date: Jun 2015

Posts: 3

Surname Problems

Booked flights to Bangkok via Abu Dhabi with a travel agent.

Turns out my girlfriends name is incorrect on the ticket.

It is down as Martini when should be Pisani Martini.

Tried speaking with Etihad customer service (who were not very helpful) and travel agent who are adamant the only solution is to cancel the ticket and rebook at a cost of £330! It is an absolute joke.

Does anyone have any success stories with changing ticket details in this respect? Never been a problem with other airlines. Just feels like a money making exercise.

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Reservations Surname Problems

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