[KG-BTR]

It is a shame that passengers have to make extraordinary efforts via contacting numerous departments at Etihad Airways including the CEO to have miles credited. It seems the general policy of Etihad is to first deny mileage and only offer to a few that are extraordinarily persistent in their complaints. We are two passengers who flew in international business in March. We are yet to receive any mileage for our travels despite sending all pertinent information to the Etihad representative here and Etihad feedback, and sending scanned copies of boarding passes and electronic tickets to both Etihad and American. I suspect that less than 10% of passengers receive mileage because most people do not have the time to be persistent.