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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Baggage Claim very poor response

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Jul 8, 2015, 12:15 PM

SandeepP

Join Date: Jul 2015

Posts: 1

Baggage Claim very poor response

Hello,
I travelled from Kochi to Munich in your flight on 10th of June 2015. My baggage was missing due to some technical problems(as told by Etihad).
And As per the rules, I was given a form for getting a compensation of 40$ per baggage per day. I had two baggage. I recieved the Baggages after two days.
So, I'm liable to get an amount of 160$ in total. I've being mailing ever since the travel. Initially I was atleast getting responses through email that I'll recieve in two days(though never happened).
Now am not even getting a response from the concerned department.
(If I had a way , I would have attached the mail conversation to this thread.)

Is this the way to treat a customer? Or is it because you have a very bad customer service ?

Please do the needfull.

Best Regards,
Sandeep

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Customer Service Baggage Claim very poor response

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