[Chri]

Today I get an email that indicates Etihad now has a direct link for us to claim retro miles online! Watdya know, is this a bad joke or what!
I have been trying for a year now to have my accounts updated to reflect my mileage, without even so much as a reply.
I find Etihad Guest to be among the most disgraceful, and definitely the most unresponsive mileage programs or Airline Companies I have ever come across in my 55 years of international flying on commercial carriers.
So after receiving this slap in the face email from them today I wrote the following to their social media contact:
I am sick and tired of not being responded to.
I have made several requests to have my mileage credited and my old account mileage transferred to my new guest account member number 103288846102.
I explained last year when I submitted my claim to retroclaims@ that I had lost my old account details, including my old email address, I received no response except a new account without any of my valid mileage claims included.
This is honestly crap service.
You have all my details on your "Tap" and I expect to be credited for my flights otherwise I'll be going Emirates in the future.
Please treat me correctly.
I have spoken with a customer service rep, Basha, today who has informed me he is passing my complaint up to " a higher authority", whatever that means!
I look forward to actually hearing back from a real person about this rather than being totally ignored
Sincerely
Chris

I shall return to update my experience with Etihad here and elsewhere.


Sent from my iPhone