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#1
Nov 13, 2015, 3:17 PM
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Flight Change
BA's Mission Statement supposedly is: To Fly. To Serve. What a joke! I was just informed by several call centre idiots that because BA has changed a flight time on an inbound flight to a much earlier time, I won't be able to make my connection in LHR and as a result I will miss my connecting outbound flight. They informed me that it is my problem and that I now have to pay to change the inbound connecting flight at my expense. The fact that I am a Sapphire One World flier and booked these flights months ago means absolutely nothing. If BA calls this "To Serve", then I clearly don't know what that means.
Customer Service apparently does not include "To Serve". |
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